Dispatching

DISPATCHING FOR LIMO & TAXI COMPANIES

WAKE UP CALLS, SCHEDULE, FLIGHT AND TRAIN MONITORING, FOLLOW UP ON EXISTING RESERVATIONS WITH DRIVERS AND CUSTOMERS

When you make the decision of outsourcing your taxi or limo call center and customer support services, you need them to be impeccable. You want the dedicated agents that understand your company’s goals and values and that will do the job just as if they were sitting in an office next to you. Mirror Solutions’ dedicated agents will keep your business at the top of their minds and deliver the customer service that will guarantee your company’s success. Whether it’s state-of-the-art dispatching, helping your clients get transportation anywhere in the world or providing administrative services – our call service agents can cover all your needs.

We Take Care Of Each Client’s Schedule

Our skilled agents are able to handle all your client’s dispatching services. They can make wake up calls for your clients, to make sure they don’t miss the transportation that they booked or, more importantly, a meeting or a flight. Our dispatchers follow your clients’ schedules to make sure all transportation services are done in agreed time. Dispatchers monitor the flight and train itinerary to get information about possible delays, so that your drivers can pick up other customers while they wait. Our dispatching agents will follow up on existing reservations with drivers to make sure they are ready to go, as well as customers in order to confirm the time, place and other details of transportation. Long story short, our dispatchers will make the most out of your resources and use every minute effectively.

Affiliate Management Around The World

Mirror Solution also offers the affiliate management services, as our agents are trained to locate reliable and verified affiliate to provide the transportation for your client anywhere in the world. We pay great attention that the affiliate we partner with provides services of highest quality and that its business aligns with your policies and values. Offer your customers the superb and stress-free service by enabling them to just jump from one transportation to the other, no matter where they go. Just imagine how grateful and secure your client’s will feel once they know they can count on equally good transportation wherever they go! Clients will always remain loyal to your company, because they will know they can count on your help all around the globe.

Back Office Services To Save Your Time

You don’t have to exchange hundreds of emails to coordinate your call center services with your other departments, because here at Mirror Solutions, Back Office services are also available. You can count on our agents to do your billing, data entry and other administrative work per your or your client’s request. They will follow and input each and every client’s payment, add requests or complaints into the client’s account. This detailed information will not only help improve your service in the future, but also build meaningful relationships with your customers that will benefit your sales and ensure customer loyalty. Administration is a time draining necessity that can be improved by outsourcing it to a third party. Instead of doing the day-to-day micromanagement you can direct your attention to growing your revenue.

Special Requests

Special requests are not uncommon when it comes to transportation services. Maybe it’s a once in a lifetime occasion and it’s important for customers to know that their wishes are understood and possible to organize. Our agents will carefully plan every detail of your customer’s requirements making sure the superb transportation service is cherry on top of their special occasion. Our staff will even make a detailed plan and coordinate with chauffeurs to make sure that everything goes according to the plan. Once again, this is where the agents’ sales abilities have the opportunity to make the most out of every reservation.

Increase Your Sales With Premium Call Center Service

Our taxi and limousine call center services will be focused only on your business. They will help you build and develop your brand and make sure customers are always satisfied. By outsourcing your call center services you can save money and allocate it to other parts of your business. More importantly, outsourcing will help you save time to focus on your business development.

Try our fairly priced call center dispatching and back office services now, stop wasting time on things you do not have to do and watch your business soar with call center professionals.

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Mirror Solutions provides its service in partnership with premium limo call center service company – Globalbond. Built on years of experience in international call center and customer support management, Globalbond offers premium service for the ground transportation industry

WORKING HOURS

Monday – Friday: 8:00 – 16:30
Saturday: 8:00 – 18:30
Sunday: 11:00 – 15:00

WE ARE HERE

Belgrade, Serbia
Email: contact@mirrorsolutions.net
Phone: +381 (062) 19 24 654